Table 301 Covid-19 Policies & Procedures
As times continue to change, and restrictions and rules evolve, we would like to take this opportunity to list several of the things we are doing to create the safest environment possible as we slowly re-open our indoor and outdoor dining areas to the public. As we have stressed before, our industry has always had extremely high standards and procedures in place from a food safety standpoint to protect our employees and the public. The biggest changes you will notice will be that more of the steps to ensure cleanliness will be performed in more visible areas and available for both staff and guests.
While we are excited about the opportunity to welcome people to dine with us again, the safety of our staff, guests, vendors and all their families are of utmost importance to us. We’re doing everything in our power to ensure our actions are keeping everyone safe and healthy and appreciate your patience with our plans and this “new normal”.
Here are many of the items that you can rest assured will be taking place in all of our establishments as we re-open.
- Tables will be spaced a minimum of 6’ from table edges to adjacent table edges and no more than 8 guests (all part of the same reservation) will be seated together
- At all times employees and guests should adhere to a minimum 6’ social distancing (we know there will be times that this is next to impossible as we take an order at a table or pass each other in our steps of service – but we’re going keep these potential instances to as few as possible)
- Hard surfaces, tables, chairs, condiments, and touch points will be sanitized after each seating
- We will use single use menus that will be disposed of once the guest has placed their order
- Employees are to remain at home if they feel in any way generally unwell
- All staff will administer a personal health screening during a 2-hour window prior to coming to work that will send the manager an “all clear”, something of “concern”, or “stay at home” notification. Once all “cleared” associates have completed the test, we will have an “all clear” to work notice for managers knowing that all associates are healthy and not showing any signs of health concerns.
- In addition to the health screening App, each associate will submit to a forehead temperature scan prior to entering the workplace and managers will keep a daily log of names and temperatures clearing anyone to work who registers a temperature BELOW 100.4. Anyone registering 100.4 or higher will be sent home and asked to further monitor themselves.
- All front of the house associates will wear protective face coverings
- Bussers clearing tables will use “single use” gloves for clearing the tables. When they place dirty dishes in the dishwash area, they will remove the gloves, dispose of them, properly wash their hands and sanitize them before returning to the dining room
- We will provide as many “touchless” systems as possible and we will do everything possible to create “one way” traffic patterns for employees and guests
- Hand sanitizer will be available at the entrance to each restaurant
- Signage posted reminding guests to not enter the establishment if they do not feel well or have had any signs of coughing, sneezing, or a fever
- Signage posted reminding guests and staff to cough or sneeze into a cloth, tissue, or inside of elbow
- Signage posted reminding guests and staff to avoid shaking hands or engaging in unnecessary physical contact
- There will be a Certified Food Protection Manager on site at all times
- Each associate will have passed the nationally approved Serve Safe Certification program
- Each shift there will be one associate assigned to role of “Sanitation Engineer” to ensure all standard operating procedures regarding safety and sanitation are being observed during that shift
The restaurants of yesterday were extremely safe and full of safety systems in relation to food handling, service, and technique all while having the ability to provide the highest level of service to our guests. The restaurants of today will only increase the intensity and levels of safety systems, which will in some ways diminish some of the uniqueness and creativity restaurants have been known for. During this time of change, you may notice your dishes not being cleared as timely, but this is in an effort to minimize the number of interactions a server has to have with a guest. Our checkbacks to your table may be fewer and we will rely on eye contact to see that you need something from us, but seeing none, we will stay away from long visits at your table. Our menus and branding will not be the same with single use, lower quality paper. But rest assured, the product we serve you will not change or be any different because of these changes. The restaurant of today is here to stay for the foreseeable future and we are “All In” to make it the best experience it can be amid the changes to ensure it is the safest experience it can be.
We want to let you know that if you are not ready to come out to dinner yet, that is 100% ok and we respect that. We know that there are a lot of you that just aren’t ready and you are wise to remain at home and away from gatherings. For you, each of our restaurants will continue the Curbside Pick Up menus and we will look forward to serving you in any way we can – whether at our restaurants or through take out service.
Thank you for your continued support of all of us – it is appreciated more than you know.